Honey Bee Hive Shipping & Return Policy

Shipping

Most of our items ship within 3-5 business days, with the exception of our hand printed rug hooking patterns. Since many of our rug hooking patterns are hand printed to order, we typically have a printing backlog of between one and two weeks. If you need your pattern by a certain date, please contact us at patterns@rughook.com to see if we can expedite your order.

Shipping costs are calculated at time of purchase. To calculate shipping for your order, you'll need to add items to your cart, and enter your shipping address. 

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: 

1) Books patterns or supplies with obvious signs of use  
2) Any item not in its original condition is damaged or missing parts for reasons not due to our error.  

Custom items, which may include custom printed or sized patterns, patterns printed on Monk's Cloth ro Rug Warp, and custom cut wool or foundation backing may not qualify for a refund. If you are unsure whether you can return an item for a refund, contact us at patterns@rughook.com.

Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds  
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at patterns@rughook.com.

Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at patterns@rughook.com and send your item to: Honey Bee Hive, 40 Forest St, Manchester US 06040.

Shipping  
To return your product, you should mail your product to: Honey Bee Hive, 40 Forest St, Manchester US 06040. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.