Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the delay in your order. We will work on improving our communication regarding delivery times in the future. We are glad that you were able to find a solution with another designer.
Because we handprint many of our designs to order, we typically have a backlog of between 2-3 weeks, but at times the backlog can extend a bit longer.
Feel free to reach out to us via email when you place any future orders that you need by certain date. You can email us at patterns@rughook.com. Also, if you are not getting notifications from us, please let us know.
Thanks again for your feedback.