Honey Bee Hive Shipping & Return Policy

Shipping

We ship globally, however our website can only process orders online for certain countries. If you are having trouble shipping to your location, email us at patterns@rughook.com. 

Shipping times vary by product availability and your location.

Since we handprint most patterns to order, it will typically take 1-2 weeks (but sometimes can take as much as 3-4 weeks) for orders to be shipped.

If you order a pattern and need it for a specific date, please let us know using the note section of the order form, or send us a message or email us at patterns@rughook.com.

Once orders are shipped, they can take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-21 days. Delivery details will be provided in your confirmation email.

Refunds & Returns

Our return policy lasts 30 days. If 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: 

1) Books patterns or supplies with obvious signs of use 
2) Any item not in its original condition is damaged or missing parts for reasons not due to our error.  

Custom items, which may include custom printed or sized patterns, patterns printed on Monk's Cloth ro Rug Warp, and custom cut wool or foundation backing may not qualify for a refund. If you are unsure whether you can return an item for a refund, contact us at patterns@rughook.com.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at patterns@rughook.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at patterns@rughook.com.

Return Shipping 
To return your product, you should mail your product to: Honey Bee Hive, 40 Forest St, Manchester US 06040. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.